ForkSignal Help Center
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12 guides
Submit or recover a vendor applicationVendor · Check review status without submitting the same application again.
- Complete the business details, current truck photo and applicant declaration on the vendor application page. Submission does not make a listing public; ForkSignal reviews it first.
- If an upload or submission is interrupted, keep the page open and select Check application status. This checks for a received application without submitting again. Unsaved entries are not retained after closing or reloading the page.
- If your session expires, open your account in the separate tab to sign in, then return and check status. For requested corrections, read the reviewer note and submit your response. Contact support if the status remains unclear; never include passwords or payment details.
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Find a truck near youCustomer · Check discovery, distance, and current service availability.
- Open discovery and choose Use my location if you want nearby results. Allow location access in your browser when prompted.
- Check the distance and cuisine filters. Clear a search or choose All to broaden the results.
- Open trucks are listed separately from those not serving. An empty active list can mean no trucks are currently serving.
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Track an order and collect your foodCustomer · Find your order status and pickup code.
- Open My orders using the account that placed the order.
- Check the latest status and pickup time before heading to the truck.
- When the order is ready, show your pickup code at the truck so the vendor can verify collection.
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Cancel an order or report a pickup problemCustomer · Online cancellation depends on order status and pickup time.
- Open My orders and locate the affected order.
- Use Cancel order if available. Online cancellation is limited to requested or accepted orders, before preparation and at least 10 minutes before pickup.
- If cancellation is no longer available, contact the truck. Use Report a pickup issue on the order, or contact support for unresolved problems.
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Leave a rating and optional commentCustomer · Only items from your verified pickups are eligible.
- Sign in with the account that placed the order and open My orders.
- Find a collected order with a verified pickup, then select Rate purchased items or Review or edit ratings.
- Choose a rating for an eligible purchased item. A comment is optional. If your pickup has not been verified, ask support to review it.
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Read or reply to a support updateCustomer · Keep replies attached to the original request.
- Open the Support center and sign in with the account that submitted the request.
- Find the conversation under Your support activity and read its updates.
- For an open request, enter your message and select Send reply. If the request is resolved or dismissed and you still need help, submit a new request referencing the previous ticket number.
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Get help signing inCustomer · Use your existing account, or contact support if sign-in fails.
- Use the same sign-in account and email you used previously.
- If you cannot sign in, open the Support center for the email support option.
- Describe the problem and the account email. Never send passwords, payment-card details, or secret keys.
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Prepare your truck for serviceVendor · Review your stop, menu, and readiness before going live.
- Open the Owner dashboard and review the First service setup guide.
- Confirm today’s stop, service details, and menu availability. Save your changes.
- Review Shift readiness, then use Go live now when you are ready to serve. Resolve any warnings shown by the app.
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Mark an item sold outVendor · Keep menu availability accurate during service.
- Open the Owner dashboard and locate Live menu / Availability.
- Select the item’s availability control to mark it sold out.
- Restore availability only when the item can be served again. Review existing orders separately; changing menu availability does not fulfill them.
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End service with outstanding ordersVendor · Resolve pending orders before finishing for the day.
- Open the Owner dashboard and review outstanding orders before selecting End service.
- Honor existing orders where possible. If you cannot fulfill an order, follow the cancellation controls and give the customer a clear explanation.
- Resolve any conflicts shown by the app. Escalate emergency or safety incidents to ForkSignal support; immediate danger requires local emergency services first.
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Check Premium billing or cancellationVendor · Use the billing controls and contact support for unresolved discrepancies.
- Open the Premium section of the Owner dashboard.
- Use Manage billing when available to review your subscription. If the app offers Already subscribed? Check Stripe status, use it to refresh the status.
- If billing and access still disagree, contact support. Include the vendor name and a brief explanation, never full card details or secret keys.
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